LAMB2EWE TERMS AND CONDITIONS

Last updated: 06.2020

Introduction

Ayup and welcome to the Famalamb!

Please read these terms and conditions carefully as they cover your relationship with Lamb2ewe Limited and all orders you place with us. By using the Lamb2ewe website or placing an order, you are agreeing with these terms and conditions in full. If you do not accept these terms and conditions you will not be able to order with us.

We may update or revise these terms and conditions from time-to-time without notice so we would advise that you periodically check this page for changes.

Understanding These Terms & Conditions

When we refer to “Lamb2ewe”, “we”, “us”, or “our”, we mean Lamb2ewe Limited.

When we refer to “you” or “your” we mean you, the individual accessing our website or placing an order with us.

“Contract” or “Customer Account” means the agreement between you and us.

“Website” means this website, www.lamb2ewe.co.uk.

“Products”, “Items” or Goods” means the goods available to purchase on our website.

“Order” means the products you have purchased on our website and scheduled for either a recurring or one-off delivery.

“Subscription” means a recurring order you have scheduled for delivery on a specified frequency.

“Delivery” means the physical delivery of the order you have placed on our website.

“Order deadline” means the point in time after which your order is processed and cannot be modified or cancelled.

1. Placing An Order

1.1 To place an order with us, you must agree to these terms and conditions and be 18 years of age or over.

1.2 You can place an order with us by emailing your request to sales@lamb2ewe.co.uk, calling our sales team on 020 3675 7612 or visiting our website www.lamb2ewe.co.uk.

1.3 If you are placing an order via our website, and it is your first time ordering with us, you will be required, at checkout, to create a customer account by creating a memorable password. This forms part of your contract with us. If you do not create a customer account through our website you will be unable to purchase goods through us.

1.4 If you are placing an order via telephone or email, and it is your first time ordering with us, you will automatically be added to our customer database. If you place a separate order through our Website, you will be classed as a new customer and be required to set up a customer account as detailed in section 1.3.

1.5 We reserve the right to decline any order or to suspend your customer account with us at our discretion.

1.6 Orders for meat, pie and veg boxes can only be made online or over the phone. We have the right to refuse any order/purchase requests for these boxes that are made verbally in our Honley shop. Any orders placed online or over the phone will be unavailable to collect immediately from our shop. If you have marked your order for collection we will contact you by email or telephone via the contact details you have provided to us.

1.7 If you wish to specify a delivery date, special message, or instruction, for example, you must do so in the notes section of your order. We are under no obligation to fulfill any requests in the notes section unless they are dietary requirements (please see Section 15 for further information about allergens). Any special requests that you need to add to your order must be emailed to sales@lamb2ewe.co.uk, however, we are still under no obligation to fulfill any request that is sent to us.

1.8 Our terms and conditions will apply whenever you place an order with Lamb2ewe. We reserve the right to change these terms and conditions from time-to-time and without prior notice.

2. Your Lamb2ewe Customer Account

2.1 You are responsible for keeping your customer account log in details safe. If you forget your password you can request to reset your password via our website or by emailing sales@lamb2ewe.co.uk. We do not have access to your password and can only generate a new one, which will be sent to the email address we have for you on file.

2.2 You are responsible for all activity on your account. You should ensure that your username and password are known only to you and that you have provisions in place to prevent any unauthorised use of your account. If you believe your customer account has been compromised you must inform us immediately by contacting sales@lamb2ewe.co.uk. In this instance, we will generate you a new password which will be sent to the email address we have for you on file. Please note, we are unable to investigate or refund any fraudulent orders that have been fulfilled on your account due to your own negligence.

2.3 Please ensure that the information we hold for you on your customer account or our customer database is correct and up to date. If your details have changed you must notify us of these as soon as possible. We cannot be held responsible for orders or communications sent to an incorrect address if you have not informed us of the change.

2.4 Any changes made to your account will become effective after 24 hours.

2.5 For more information on the data we hold about you please view our privacy policy.

3. Contract

3.1 This website is operated by Lamb2ewe Limited. Registered in England and Wales: 11755249. Registered address: 30 Market Street, Huddersfield HD1 2HG. VAT No: 332705522.

3.2 Once you have placed and paid for an order on our website you will receive an automated email to the email address you have provided. This email will list your order number, all products you have ordered, the total price of the products ordered, the delivery cost, the payment method you used, the total cost of the order and the billing address, shipping address, and contact details you have provided to us. It is your responsibility to check that all details are correct.

3.3 If you are placing an order via email or telephone we will either take payment directly from you over the telephone or issue you with an invoice to pay via PayPal. If you do not pay your invoice within 48hours we will send you one reminder email. If you have still not paid for your order 24hours after we have sent you a reminder email, we will assume you no longer want the order and cancel it.

3.4 If you have entered an incorrect email address and receive no email purchase confirmation or payment reminders and/or any other details are incorrect then the onus is on you to contact us to amend your details.

3.5 We cannot be held responsible for the entering of incorrect information or your email service provider spam filtration.

3.6 All orders are subject to acceptance and availability. Items in your shopping basket are not reserved and may be purchased by other customers.

4. Amending Or Cancelling The Contract

4.1 If you wish to make amendments to or cancel your order for any reason please contact our sales team on 020 3675 7612 as soon as possible. We will do our best to accommodate any requests, at our discretion only, but cannot guarantee we will be able to fulfil your request. Please note that you may not change or cancel your order on the same day as the “Order deadline”, this is the date that you receive confirmation that your order has been shipped. Please note that during our festive period (1st November- 25th December) our “Order deadline” is 7 working days’ notice prior to despatch to amend or cancel your order.

4.2 If you have ordered and paid for extra items to be added to your order on the “order deadline” date, we will cancel your extra items and send you a voucher for these items only within two working days.

4.3 Once your order has been marked as shipped the “order deadline” we are unable to cancel or amend your order, and you will not be entitled to a refund. Please note that at this time we are unable to send you a delivery notification if you have placed your order with us over telephone or email.

4.4 Any cancellation or amendment must be sent to us by email to sales@lamb2ewe before the “order deadline” to receive a refund, if applicable.

4.5 Payment for additional items ordered must be paid for immediately over the phone with us by card. Any additional items ordered that are not paid for before the “order deadline” will not be dispatched.

4.6 Where you order goods that are unavailable for any reason, we shall notify you as soon as possible and arrange with you to send a replacement product with your order, or organise a refund or voucher for the item in question, within two working days.

5. Price & Delivery Charges

5.1 The price of the goods will be as quoted on the website at the time you confirm your order by clicking “checkout” and will be inclusive of VAT (if applicable) or any other tax and, subject to paragraph 5.2, delivery.

5.2 The delivery charge applying to your order shall be set out at the time of checkout. Our minimum order is £35. Our standard delivery charge for orders £35+ is £4.99, and for orders £75+ delivery is free. If you live within a 5-mile radius of our Honley shop delivery is free for orders over £50. Alternatively, if you wish you can collect your order from our Honley shop for free.

5.3 Our free standard delivery for national orders is applied to your order when you have £75 worth or more of items in your bag. You can have both sale, promoted and full price items in your order, but the full total price of the items must come to £75 or more.

5.4 Our free standard delivery for local orders is applied to your order when you have £50 worth or more of items in your bag. You can have both sale, promoted and full price items in your order, but the full total price of the items must come to £50 or more.

5.5 We reserve the right to amend our delivery charges and minimum order amount from time-to-time and without prior notice. Whilst we take the utmost care to ensure that all delivery costs are calculated correctly, we do not accept any liability for any inaccuracies, errors or omissions.

5.6 If you amend your order the price charged will be the price quoted at the time you amend the order. The delivery charge shall be amended and applied in accordance with paragraph 5.2.

5.7 We will debit the total cost of your order, including any delivery charge or packaging cost that may be applied, from your debit or credit card at the time you place your order.

6. Delivery

6.1 Once your order is marked for delivery you will receive a ‘Shipped’ notification from us and will usually be delivered the next working day. If you live within a 5-mile radius of our Honley shop your delivery will usually be dispatched after 5pm by one of our own delivery drivers.

6.2 Please note, for orders outside a 5-mile radius to the Honley shop we often use a third-party delivery service. Once your order has been collected by the third-party delivery service we can no longer be held responsible for any updates you may or may not be sent relating to your order. The third-party delivery service should send you a notification, to the email address or telephone number you provided to us when placing your order, to inform you that your order is out for delivery and another notification when it has been delivered. If your order does not arrive or is delivered to an incorrect address, please contact us immediately on 020 3675 7612 so we can investigate on your behalf.

6.3 If your order is lost, destroyed or delivered to an incorrect address, which you cannot get to, and the situation cannot be rectified, we will send you a replacement order as soon as reasonably possible, provided you gave us the correct shipping address at the time of placing your order with us.

6.4 Currently Lamb2ewe does not have the facility to send delivery updates for deliveries we make ourselves. Your ‘Shipped’ notification, which we will send to the email address you have provided us with, prior to your order being sent out for delivery, is the only communication you will receive from us about your order being dispatched for delivery.

6.5 All deliveries are made with “no signature required”. In the event that nobody is available to take delivery of your order, or you ask us to leave your goods unattended at a secure place, Lamb2ewe expressly disclaims all liability that may arise in consequence of the delivery being left unattended, including, without limitation, theft, tampering, decay or contamination, however caused.

6.6 If your delivery is refused or not accepted at a recipient’s address, we cannot take responsibility for this and cannot offer a free replacement box or refund. Due to our items being perishable we cannot accept returns and any boxes sent back to us will be refused. We will also not be liable to pay any fees you have incurred from returning your order.

6.7 We aim to deliver orders within 9 of our working days for processing and delivering orders. However, events outside our control, for example, epidemics, outbreaks, or extreme weather conditions, may occasionally mean we are unable to deliver your goods to you within 9 working days. We shall attempt to notify you if we are unable to process your order within 9 working days but are unable to guarantee this communication.  In such an event, our liability to you shall be limited to the price of the goods ordered and the cost of delivery.

6.8 If you have marked your order for collection, you must collect your order on the day you receive notification that the order is ready. If you are unable to do this you should notify us immediately on receipt of the notification so that we can make other arrangements with you. If you do not collect your order on the day we notify you your order is ready or you do not contact us to make alternative arrangements then we reserve the right to assume you have refused your order and we will cancel your order. No refund, voucher or alternative order will be given in this instance.

6.9 Please note, our working days for processing and delivering orders for next day delivery by 12 noon are Tuesday, Wednesday and Thursday only. Orders will not be shipped if the following day falls on a bank holiday. E.g orders will not be shipped on Thursday if the Friday is a bank holiday.

7. Products

7.1 We regularly review the prices of our products and may change them without notice.

7.2 Whilst we take the utmost care to ensure that all product descriptions, information and prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions. Images on the website are for illustrative purposes only. Colour and shape may vary from those shown on the website.

7.3 Many of our suppliers are independent, small-scale farmers or producers, so all products are subject to availability.

7.4 Due to the nature of our products being reared outdoors and to high welfare standards the minimum and maximum weight cannot always be guaranteed. As such, products may not always meet the exact criteria stated on our website. If an item in your order falls underweight we will always try to compensate by increasing the weight of another item in your order. We will not accept liability for slightly underweight or overweight products. We will, however, always endeavour to meet weight expectations and the minimum weight.

7.5 All product prices are inclusive of any applicable VAT.

7.6 We will always provide a product label on raw meat products in your order, with clear best before dates. These dates are based on the products being refrigerated on the date you receive your order.

7.7 From time-to-time we may experience labelling issues where the incorrect best before date is printed, if you believe items in your order have an unusually short shelf life please contact us immediately so that we can investigate as to whether there has been a labelling issue.

8. Complaints

8.1 We are committed to offering you the very best service and the very best produce and we guarantee the quality of all goods and produce your order from us.

8.2 Due to the nature of our products you must inspect your order immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the goods you receive, you must let us know promptly, and within 24 hours, by emailing sales@lamb2ewe.co.uk. Any complaints received after 24 hours of your order being delivered will be dealt with at our discretion.

8.3 Complaints in respect of service will be reviewed by our customer services team and we promise to respond to you within 1-2 working days whenever possible. Our office working days and hours are Monday to Friday 9-5, excluding bank holidays.

8.4 Complaints in respect of the quality of the goods you receive will be investigated promptly and we request that a picture of the goods in question and its packaging is sent to us via email to aid us in our investigations.

8.5 Unfortunately, we are unable to accept the return of any products delivered to you but, if the goods ordered by you do not meet your reasonable satisfaction, we may, in our absolute discretion, send you a Lamb2ewe voucher to the value of the goods that have fallen short of your expectations within two working days of a complaint being received.

8.6 From time-to-time we may not be able to include items you have ordered due to the nature of our business being reliant on stock from small scale farms. If we are unable to include an item you have ordered we will attempt to notify you. If you believe you are missing an item upon inspection of your order please contact us at sales@lamb2ewe.co.ukwithin 24 hours of receiving your order.

8.7 All orders missing items will be issued with a voucher within two working days. This voucher will be of the same value as your missing items and will be valid for three months. Any missing item notifications you send us after 24 hours of receiving your order will be issued a voucher at our discretion.

9. What We Will Not Be Liable For

9.1 We will not be liable for any indirect or consequential loss or damage of loss of profits arising out of our supply or failure to supply the goods to you.

9.2 We will not be liable for missing/delayed orders or communications where you have provided us with incorrect details.

9.3 We cannot be held responsible for personal preference, if dissatisfaction with our product is due to this we will not issue a refund, voucher or replacement.

9.4 Nothing in this agreement shall in any way limit our liability for death or personal injury resulting from our breach of contract, tort or negligence nor limit any legal rights you have as a consumer.

9.5 Some of our products may contain traces of nuts and other allergens. We will ensure that the contents of each box are clearly listed on our website but it is your responsibility to ensure that you have read the information. If you require further information on allergens, please contact us.

9.6 The goods are sold to you on the basis that you are a consumer, therefore we will not be liable for any special losses that you might suffer using, distribution or reselling the goods as part of a business.

9.7 We shall not be liable for goods once they have been delivered to the address or secure place stated in your order.

9.8 Our packaging is designed to ensure our produce reaches you in perfect condition but it is your responsibility to ensure that all perishable goods are refrigerated as soon as possible upon receipt. Further, if you or a third party moves, transports or delivers the goods to any other address following our delivery, we shall not be liable for anything that that third party might do to the goods or any subsequent deterioration in the produce.

9.9 Please note that we will do our best to ensure that access to our website is uninterrupted and that transmission is error-free but, given the nature of the internet, this is not something that we are able to guarantee. There may be occasions where access is suspended or restricted so that we can undertake repairs, maintenance or improvements. We will keep such occasions to a minimum and endeavour to restore full access as soon as we can.

10. General

10.1 These terms and conditions set out the entire agreement between us. Any failure by us to enforce any of our rights under this agreement shall not prejudice our entitlement to rely on any of our rights in the future.

10.2 We shall not be liable for delays or failures to perform our obligations if that delay or failure arises from events beyond our reasonable control.

10.3 We reserve the right to change our website, policies and terms and conditions at any time but this shall not affect the terms and conditions prevailing at the time you make a purchase.

10.4 This agreement is governed by the laws or England and Wales and both parties hereby submit to the exclusive jurisdiction of the English courts.

11. Subscription Agreements

11.1 Subscription means agreeing to a regular recurring weekly, fortnightly or 4 weekly (monthly) agreement to receive a regular fixed box.

11.2 You can cancel a subscription agreement at any time giving four working days’ notice prior to your next expected box by email at sales@lamb2ewe.co.uk, please note, if you cancel on the same day as the “Order deadline” you will not be able to cancel your order, no refund will be given and your cancelation will take effect for your next expected box.

11.3 On occasion contents may be swapped or added at the request of the customer. Lamb2ewe has the right to refuse swap requests. Repeat requests to swap items will result in the re-negotiation and possible cancelation of your subscription, unless you agree otherwise with us.

11.4 You can add further products that we sell to your regular subscription by calling 02036757612 or emailing sales@lamb2ewe.co.uk

11.5 From time-to-time contents may become unavailable due to the nature of our supply chain. In such cases we will attempt to notify you of the changes and include a reasonable replacement product in your order to the value of the items originally ordered.

11.6 You can add further products from the shop to your regular subscription by calling 02036757612 or emailing sales@lamb2ewe.co.uk

11.7 You may pause your subscription at any time by giving us 72 hours’ notice prior to your next expected box. You may pause your subscription for a maximum of 60 days but are under no obligation to re-start your subscription. If you do not re-start your subscription within 60 days of pausing your order, unless you notify us otherwise, we will assume that you no longer wish to re-start your subscription with us and we will cancel your subscription without notice.

11.8 Lamb2ewe reserve the right to terminate or suspend any subscription contracts at any time.

12. Vouchers, Offers & Promotional Codes

12.1 All active offers are listed on our website on our offers page.

12.2 Promotional offers/codes entitle you, at the time of ordering, to a saving equivalent to the discount described at the time under the restrictions detailed in the offer notification. Any orders placed after an advertised promotional deadline will not be eligible for the advertised offer.

12.3 Lamb2ewe reserves the right to decline orders where, in our opinion, a promotional code or offer is invalid for the order being placed.

12.4 Promotional codes cannot be used in conjunction with any other offers or promotions, unless otherwise indicated.

12.5 Some promotional codes and offers are not valid on sale items or other discounted products.

12.6 Promotional offers/codes have no monetary value and cannot be exchanged for cash.

12.7 Lamb2ewe are not responsible and have no obligation to honour any promotional voucher code which is obtained via a third-party source such as a Voucher Code website if the code is not valid.

12.8 Lamb2ewe reserves the right to cancel or amend voucher codes, including their usage restrictions at any time and without prior notice.

12.9 Any multi-buy offer will always deduct the cheapest item from the basket automatically.

12.10 Your order must contain all products required as stated in the offer for the offer to be valid.

12.11 If you have a voucher code that is not working, please contact us as soon as possible by calling 02036757612 or emailing sales@lamb2ewe.co.uk so that we can investigate this for you.

12.12 If the promotional offer is via a discount code, this code must be entered into the voucher code field on the basket page and applied for the discount to be deducted from the order.

12.13 Lamb2ewe cannot be held responsible for missed discounts due to your failure to enter the code. If you place your order with us and do not enter a voucher code at the time of purchase, even in the circumstance outlined in 12.11, then Lamb2ewe is under no obligation to apply this discount to your existing order.

12.14 Only one code/offer per household, unless otherwise stated. Any multiple orders made with the code/offer will be deemed invalid, and we reserve the right to cancel your order if you refuse to pay any additional balance owed within 24hours.

12.15 Vouchers issued by us will be valid for three months after the date of issue. The voucher will be limited to use via the email address you have provided us and will be valid for single use only.

12.16 All voucher/promotional codes issued by Lamb2ewe fall under these terms and conditions.

13. Refer A Friend Scheme

13.1 To refer a friend you must log in to your Lamb2ewe customer account and click on the ‘referrals’ tab.

13.2 To send a referral either enter a valid email address, that is different to your own or send a referral via Facebook, Twitter or WhatsApp.

13.3 Only one referral per unique email address. However, there is no limit to how many people you can refer and how much credit you can earn for your account.

13.4 When you enter an email address on the referral page or click the links to social media, a unique code will be generated that is locked to your customer account. This is how we track how many referrals you get.

13.5 There is no limit to how many people you can refer and how much credit you can earn.

13.6 You can track your progress in the ‘My Account’ section of your Lamb2ewe customer account. You will also receive an email every time there is a new credit to your account.

13.7 For a referral to be classed as successful the person you have referred must spend £60 or over an enter the unique referral code at checkout. This will then result in credit automatically being credited to your account which you can use towards your order.

13.8 Lamb2ewe will not be held liable for referrals who do not enter the unique referral code at checkout and we are under no obligation to credit your account due to an unsuccessful referral.

13.9 We reserve the right to suspend or amend the referral scheme at any time without prior notice. If the scheme is suspended you will no longer be eligible to claim any credit you have previously earned. 

14. Age Restrictions

14.1 There may be instances where, due to restrictions (legal or otherwise) or practices in relation to a product, we are prevented from being able to deliver it to you (e.g age or country-restricted products). Lamb2ewe shall not be held liable in relation to any product that we are unable to sell or deliver to you as a result of such restrictions.

14.2 If you place an order for any products which are age-restricted, you warrant that you meet the age requirement for that product, for example over eighteen (18) years to place an order for any product. It is an offence to buy or attempt to buy age-restricted Products if you are under age or to purchase such Products for someone else who is underage.

14.3 We reserve the right not to sell or deliver any age-restricted product to anyone who is, or appears to be, under the required age.

15. Allergens

15.1 Whilst every precaution is taken to minimise cross-contamination in the production of our food we cannot guarantee that trace elements of allergens don’t exist. Our food production areas also handle products containing the following allergens: MILK, NUTS, EGGS, PEANUTS, CEREALS (including wheat), SOYA, SULPHITES, CELERY, LUPINS, MUSTARD.

15.2 Any allergens that make part of the ingredients of our products are stated on the product page on the website.

15.3 If you have specific dietary requirements and/or are unsure about the suitability of any of our products then please contact a member of our team for further information.

15.4 You may inform us of any dietary requirements using the notes section at checkout. We cannot guarantee your dietary requirements will be adhered to if you do not inform us in this way, as telephone messages or separate email messages may get lost. Please be specific with dietary requests for each product you order. For example, if you order gluten-free sausages, but do not specify gluten-free for any other product that may contain gluten, the only item you receive from us that will be gluten-free is the sausages.

15.5 We will do our best to uphold any dietary requests, however, we may not always be able to fulfill these for certain products. If we are unable to comply with your dietary requests we will inform you as soon as possible and arrange for a voucher to be sent to cover the cost of any item we are unable to send due to your dietary request. 

15.6 Lamb2ewe cannot be held responsible for allergic reactions due to your negligence to inform us of any dietary requirements or by only sending us a notification by telephone or email.